NOVACORE Returns Policy

Welcome to NOVACORE's Returns Policy page. Our aim is to ensure a seamless and satisfying experience for our valued customers. Please familiarize yourself with our returns process outlined below.

Eligibility for Returns

• Products can be returned within 30 days of receipt.
• Items must be in their original packaging and condition, with no signs of wear or use.
• Return requests for defective or damaged products will be given priority processing.

Non-returnable Items

• Gift cards
• Downloadable software products
• Personal care items

Return Process

1. Visit our Return Portal and fill out the return request form.
2. Print the provided return shipping label.
3. Pack the item securely, attach the label, and ship it back to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or variant, please initiate the process through our Exchange Portal. Exchanges are subject to product availability.

Need Help?

If you have any questions about our returns policy, please contact our customer service team at [email protected] or call us at +65 6789 1234.

Thank you for choosing NOVACORE. We appreciate your partnership and are committed to providing a first-class shopping experience.